Booking Terms & Conditions
HOUSE OF ZEPHANO
Zephano Kitchen | Zephano Cakes
Where Taste, Style & Celebration Meet.
Thank you for choosing House of Zephano for your special occasion.
Please carefully review our Booking Terms & Conditions, complete your details, and sign below to confirm your understanding and acceptance before proceeding with your booking.
1. Booking & Payment
A 50% advance booking payment is required to secure your date. This amount is deducted from your total booking price. The remaining 50% must be paid 21 calendar days (three weeks) before your event.
Bookings made within 21 days of the event require full payment upon confirmation, unless otherwise agreed. Your booking is confirmed only after payment, acceptance of these terms and written confirmation from House of Zephano.
2. Cancellations & Refunds
We operate a strict cancellation policy.
Once your booking is confirmed, we reserve your date and may decline other bookings. We do not ordinarily offer discretionary refunds for customer cancellations or changes of mind. If you cancel, we may retain payments to cover reasonable losses, including preparation costs, committed expenses and demonstrable lost profit from declined booking opportunities.
Any cancellation charge will account for costs saved and reasonable opportunities to recover losses. Where payments exceed legally recoverable losses, the difference will be refunded. Your statutory consumer rights remain protected.
3. Changes & Rescheduling
Changes to event dates, guest numbers, cake designs, menus or services must be requested in writing. Requests within 21 days of the event may not be accommodated. Rescheduling is subject to availability and any reasonable additional costs agreed in advance.
4. Damage to Our Equipment
Clients are responsible for taking reasonable care of House of Zephano equipment entrusted to them. Where damage is caused by the client, hosts or guests for whose handling of the equipment the client has agreed to be responsible, reasonable charges may apply. This includes damage to:
- Tablecloths, linens and setup fabrics.
- Cake stands, risers and display accessories.
- Serving trays, drinks dispensers and catering equipment.
Charges will reflect reasonable cleaning, repair or equivalent replacement costs. Ordinary wear and tear, pre-existing damage and damage caused by our negligence are excluded.
5. Food Allergies & Dietary Requirements
Please inform us of relevant allergies and dietary requirements before confirming your order. We will provide required allergen information and confirm whether specific dietary requests can be safely accommodated.
6. Our Service Commitment
We are committed to providing the agreed products and services with reasonable care, professionalism and attention to detail. If we are unable to fulfil your booking or if products or services do not meet applicable legal standards, appropriate refunds or other remedies will be provided as required by law.
Your Booking Agreement
Please confirm the following before signing.
Customer Details
Your booking is officially confirmed once the agreement is accepted, the required payment is received and written confirmation is issued.
Additional Booking Terms
Please review the additional terms below, as they form part of your booking agreement with House of Zephano.
Other Booking Terms
A. Cancellation Assessment
Cancellation charges may account for completed work, purchased materials, supplier commitments and demonstrable lost net profit. We will take reasonable steps to reduce losses, including considering replacement bookings. We will not recover the same loss twice. Any amount retained or additionally charged must be reasonable and legally recoverable.
B. Final Order Details
Your confirmed quotation sets out your package, menu, cake specifications, guest numbers, quantities, delivery arrangements, setup requirements and total price. Only agreed items and services are included. Additional requests require approval and may incur further charges.
C. Delivery, Collection & Setup
Clients must provide accurate delivery information, suitable venue access and agreed setup arrangements. We will exercise reasonable care during delivery and setup. Once products have been satisfactorily handed over, customers must follow any relevant storage, transportation and handling instructions.
D. Custom Cakes
Bespoke cakes are produced according to the approved specifications.
Reasonable minor handmade variations may occur without materially affecting the agreed design.
Design changes are subject to availability and any additional agreed costs.
Any non-edible decorations or cake supports will be identified with appropriate handling instructions.
E. Equipment & Property
Reusable equipment remains the property of House of Zephano unless expressly sold.
Where damage or loss is established, we may provide photographs, an itemised assessment and reasonable cleaning, repair or replacement charges.
Clients may dispute charges and provide supporting evidence.
F. Food Safety
Food will be prepared and supplied in accordance with applicable food-safety requirements.
Mandatory allergen information will be made available at the required stages of ordering and delivery.
Where food is supplied for an event, the organiser should communicate relevant supplied allergen information to guests.
G. Photography & Brand Protection
House of Zephano retains its rights in original protected brand materials and designs.
We may request permission to photograph completed setups for promotional use. Appropriate permission will be obtained before publishing identifiable customers or guests.
Customers are free to share genuine reviews and personal event photographs.
H. Unexpected Circumstances
If unexpected events prevent or materially affect service delivery, we will communicate promptly and consider appropriate alternatives.
Refunds and other remedies will be assessed fairly according to the circumstances and applicable law.
I. Complaints & Customer Rights
Please report service concerns promptly through our official contact channels.
We will investigate complaints and provide appropriate remedies where required.
Nothing in this agreement excludes statutory consumer rights or liability that cannot legally be excluded.
J. General Legal Terms
This agreement is governed by the laws of England and Wales, subject to applicable mandatory protections.
The accepted quotation, these terms and any agreed written amendments form the booking contract.
The contracting Provider is [insert legal business/operator name], trading as House of Zephano.
A separate Privacy Policy explains how customer information is collected, used and protected.
HOUSE OF ZEPHANO
Where Taste, Style & Celebration Meet.
Zephano’s Kitchen | Zephano’s Cakes